Returns and Refunds

Due to the nature of the skincare products, we do not accept returns on opened or used products. For unopened, unused items, returns are accepted within 30 days of purchase in Australia and within 60 days of purchase on International orders (not including shipping).

Simply email our Customer Service team at info@drindercellactive.com with your order number and the item(s) you’d like to return, please also provide a brief explanation of why you'd like to return this item. 

Please send your return to the following address: 1516 Sandgate Road, Nundah, QLD 4012, Australia

You can return products from two orders in the same package, but please include a note with the order numbers and the corresponding products for each order. When sending the item(s) back, please use a tracked service, as we can’t take responsibility for any lost, delayed, or damaged packages. We do not issue pre-paid return labels.

Important Notes:

  • Proof of Postage: Retain your proof of postage; we won’t be able to issue a refund if your return goes missing without it.
  • Shipping Fees: Please note that shipping fees are non-refundable, including both original and return costs.

Once we receive your return and confirm it has the necessary details, we’ll send you an email to confirm its arrival. Refunds are typically processed within 5-7 working days and will be issued via the original payment method. Please allow an additional 5-7 working days for the credit to appear in your account.

If you have not received a refund confirmation email once the 14 days have passed, please get in touch with a picture of your proof of postage and we'll be able to look into this for you. 

For Our International Customers

Duties and taxes are collected by your local government when your order arrives, not by Dr Inderʼs CellActive Skincare, so we can’t reimburse those expenses.

Additional FAQ's

Can I exchange an item?

No, products cannot be exchanged. If you are unhappy with an item, or have ordered the incorrect item, you are welcome to return it via our refund policy above.